Our Terms & Conditions

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Privacy Policy

Effective Date: 01/06/2025

Problem Solved Waste Services Limited (“we”, “our”, “us”) operates www.pswaste.com. We are committed to protecting your privacy and ensuring transparency about how we collect and use data.

1. Information We Collect

• Personal Information:
  When you contact us via the website (e.g. WhatsApp form, contact form), we collect information you provide such as your name, email, phone number, and location .
• Usage Data & Cookies:
  We use cookies to analyse website traffic and improve your browsing experience. These cookies collect aggregated, non-identifiable data, such as pages visited and time spent .
• Third‑party Services:
  We use reCAPTCHA (Google) to prevent spam, which processes data according to Google’s Privacy Policy .

2. How We Use Your Data

We process this data to:

• Respond to your inquiries and service requests
• Provide, maintain, and improve our services
• Prevent spam and abuse via reCAPTCHA
• Monitor and optimize website performance

3. Data Sharing

We do not sell or rent your information. We may share data with:

• Trusted service providers (e.g. Google reCAPTCHA) to support site functionality
• Regulatory authorities, as required (e.g. SEPA compliance in our waste transfer processes)  

4. Your Rights

You can:

• Request access to, correction of, or deletion of your personal data
• Opt out of email communications
• Manage cookie preferences via your browser settings

5. Data Security

We use industry-standard technical and organizational measures to protect your data. However, no online data transfer is guaranteed 100% secure.

6. External Links

Our website may contain links to external sites (e.g. Facebook, WhatsApp). We are not responsible for their privacy practices.

7. Changes to This Policy

We may periodically update this policy. Any changes will be posted with a new effective date on this page.

8. Contact Us

If you have questions about this policy, please email hello@pswaste.comor call 07350 045 465.